Privacy Policy

When you browse our website, request a new connection, or subscribe to our services, we may collect the following categories of information:

• Identity and contact details — your name, phone number, email address, and installation address.
• KYC documents — proof of identity and address as mandated by the Department of Telecommunications (DoT) for all internet subscribers in India.
• Service and billing information — your chosen plan, connection details, payment history, and invoices.
• Technical information — IP address, device details, browser type, and pages visited when you use our website.
• Network usage information — data required to operate, maintain, secure, and improve our network, retained as required by applicable telecom regulations.
• Form submissions — details you share through our contact, coverage-check, plan-recommendation, or business-interest forms.

We use the information we collect to:

• Verify feasibility and process new connection requests at your address.
• Provide, activate, maintain, and troubleshoot your broadband service.
• Generate bills, process payments, and maintain statutory billing records.
• Communicate with you about your account, service updates, outages, and support requests.
• Recommend plans suited to your needs when you use tools like our plan recommender.
• Improve our network performance, coverage, and customer experience.
• Comply with legal and regulatory obligations applicable to internet service providers in India, including directions from DoT and TRAI.

We do not use your personal information for automated decision-making that produces legal effects, and we do not send promotional communication without an option to opt out.

We process your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and the rules framed under them. We collect and process data with your consent, for the performance of the service agreement you enter into with us, or where processing is required to meet our legal obligations as a licensed internet service provider.

We do not sell or rent your personal information to anyone. We may share information only in the following circumstances:

• With service partners who help us deliver our services — such as field installation teams and payment processors — under confidentiality obligations.
• With government agencies, courts, or regulators where disclosure is required by law, including under the Indian Telegraph Act, the IT Act, or license conditions.
• With your explicit consent, for any purpose not covered above.

We retain personal data only for as long as it is needed to provide our services, resolve disputes, and meet the record-keeping requirements imposed on telecom licensees (for example, subscriber verification records and usage logs must be preserved for periods prescribed by DoT). When data is no longer required, it is securely deleted or anonymised.

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer data is restricted to authorized personnel on a need-to-know basis, and our systems are reviewed periodically for security.

No method of transmission over the internet is completely secure. If we become aware of a personal data breach affecting you, we will notify you and the relevant authorities as required under the DPDP Act.

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies do not give us access to anything on your device beyond the data you choose to share. You can control or delete cookies through your browser settings; disabling them may affect some site features.

Our website and plans may reference third-party services such as OTT platforms (for entertainment plan bundles) and map services. Those services operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party websites.

Our services are intended to be subscribed to by adults. We do not knowingly collect personal information from children. If you believe a child has provided us personal information without parental consent, please contact us and we will delete it.

Subject to the DPDP Act and applicable telecom record-keeping requirements, you have the right to:

• Access a summary of the personal data we hold about you.
• Request correction or updating of inaccurate or incomplete data.
• Request erasure of data that is no longer required for the purposes it was collected.
• Withdraw consent for processing that is based on consent, without affecting service required by law.
• Nominate a person to exercise these rights on your behalf in case of death or incapacity.

To exercise any of these rights, contact us using the details below. We will respond to verified requests within a reasonable timeframe.

If you have a complaint about how your personal data is handled, you may write to our Grievance Officer at enquiry@reachbroadband.in or call +91-9133344622. We aim to acknowledge complaints promptly and resolve them within the timelines prescribed under applicable law. If you are not satisfied with our response, you may escalate your complaint to the Data Protection Board of India.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or the law. The latest version will always be available on this page with the updated date shown above. Material changes will be communicated through our website or by direct notice.